September 21, 2007
MATTEL TAKES BLAME FOR TOY CRISIS
from the Financial Times:
" ”Mattel takes full responsibility for these recalls and apologises personally to you, the Chinese people and all of our customers who received the toys.”
Mattel, the world’s largest toy maker, has issued a humiliating apology to China for damaging the country’s reputation, saying that millions of product recalls that the company has made in recent months resulted from design flaws, not poor Chinese manufacturing standards.
“Our reputation has been damaged lately by these recalls,” Thomas Debrowski, Mattel’s executive vice president of worldwide operations, told the head of China’s quality control agency, Li Changjiang, in Beijing. "
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